Relentless focus on people, process, and product

Our Culture

We celebrate who we are. Having a set of clear principles and guideposts let employees know where they stand and customers know our values and the quality of service they will receive. The iQor Pledge defines a consistent set of expectations for how we operate and interact.

iQorian Values

While each iQor employee is individually unique, we all share a set of common
values with the thousands of fellow iQorians in our global community.

Integrity
Qustomer Dedication
Open CommuniQation
Respect
Innovation
Accountability
Need to Give Back

Integrity

People know they can count on us. We’re honest and reliable - we do what we say we’re going to do, even in difficut situations. We use grace and tact to build trust, loyalty, and to improve the quality of our relationships.

Qustomer Dedication

We provide unparalleled customer experiences. Clients around the world rely on us to uphold and further their brand loyalty with zeal. Our good judgement, strong instincts and relentlessly high standards help us deliver the best possible services, products and processes to everyone we meet.

Open CommuniQation

An atmosphere that encourages direct, open communication is key to a strong team. We’re respectful in our communications - we have the courage to say what we think and question actions that are inconsistent with our values. We're the first to admit when we've made a mistake and are never afraid to apologize.

Respect

The key ingredients for successful teamwork are professionalism and respect. Because of this we are most efficient when we work together - we are greater than the sum of our individual parts. We ensure we stay motivated by celebrating each other’s achievements.

Innovation

We’re always looking to improve upon our best. We are naturally curious. We strive to find new ways to make iQor processes, people and products better than they were before.

Accountability

We take responsibility for our actions and attitudes. We are mindful of how we impact the larger company and affect others during our daily interactions. We seek ways to maximize our creativity so that we can do more with less.

Need to Give Back

We strive to change the world by improving the quality of life for those closest to us. Through our #iQorQares program, we are able to give back to our workforce, their families and our local communities. Serving others is important to who we are as individuals and lives at the heart of our culture.

iQor Qares

The iQor Qares Program was established in 2013 as a consolidated effort for employees to volunteer time and donate money and resources to organizations that support hunger, health, and education issues to name a few.

Culture of Giving

In 2014 alone, employee donations, combined with matching from the company, totaled more than $90,000. In addition, employees donated 55,600 items of clothing and school supplies and 31,400 toys and food items.

20,000

Philippines Team

6

Provinces

10

Facilities

35%

Promotion Rate

100+

Brands Supported