Busy seasons can be a source of increased revenue…Yay! They can also be a source of great stress. One of many factors to plan during a busy season, whether it’s a holiday, a new product launch, a special event or any other occasion that significantly increases engagement with your brand is the need to provide support staff to engage with customers.
In this three-part guide, we dive into the details of the right combination of tools, people, and strategies so you can partner with your next BPO partner with confidence.
This guide will provide details on three key pillars to outsourced seasonal staffing with a BPO.
The Right CX Technology for Busy Season Contact Center Staffing
How to Recruit, Train, and Retain Employees for Busy Season Contact Center Staffing
Supporting Work-at-Home Seasonal Employees
These three pillars are proven at iQor which is why we’re sharing them with you (did we mention there is?).
It’s no secret that BPOs need to bring on more staff to meet increased customer engagement demands during peak holidays and other event-driven periods. We practice these three pillars with demonstrated success.
This guide is for CX professionals responsible for setting up outsourced customer engagement staffing including seasonal and normal customer experience times.